PRIVACY POLICY

Last updated: 31 July 2026

1. About Matrix News

Matrix News is a registered business name of OMEGALINE (AUSTRALIA) PTY LTD ABN 52 056 258 176.

In this Privacy Policy, “Matrix News”, “we”, “us” and “our” refer to OMEGALINE (AUSTRALIA) PTY LTD trading as Matrix News.

Matrix News respects the privacy of individuals whose personal information we collect and handle.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, enquiries, assignments and business operations.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we handle personal information in accordance with those requirements.

Certain activities undertaken in the course of journalism may be subject to specific provisions or exemptions under Australian law. Where such provisions apply, they operate according to law.

2. Personal information we may collect

The types of personal information we may collect include:

  • your name;
  • organisation and position;
  • telephone number;
  • email address;
  • business contact details;
  • information contained in an enquiry or assignment brief;
  • communications between you and Matrix News;
  • billing and transaction information;
  • information relevant to an assignment or proposed assignment;
  • information supplied by clients, contractors, suppliers or other third parties;
  • technical information associated with use of our website, such as IP address, browser information, device information, access times and website activity; and
  • other information you choose to provide to us.

Depending on the nature of an assignment, information supplied to Matrix News may concern individuals other than the person who engages us.

If you provide personal information about another person, you should only do so where you are authorised to provide it or where doing so is otherwise lawful.

3. Sensitive and confidential information

Some newsgathering or editorial assignments may involve sensitive, confidential or otherwise protected information.

Our general website enquiry form is not intended for confidential source material, sensitive personal information, passwords, access credentials or information requiring enhanced security.

If an assignment involves sensitive or confidential information, contact Matrix News directly so that an appropriate communication method can be agreed.

Where applicable, sensitive information will only be collected, used or disclosed where reasonably necessary and permitted by law.

4. How we collect personal information

We may collect personal information:

  • directly from you;
  • through our website;
  • through enquiry or assignment forms;
  • by telephone or email;
  • through agreed communications platforms;
  • from clients or persons acting on their behalf;
  • from contractors, suppliers and professional advisers;
  • from publicly available sources;
  • in connection with lawful editorial and newsgathering activities;
  • through website hosting, security and operational systems; and
  • where otherwise permitted or required by law.

Where reasonable and practicable, we collect personal information directly from the individual concerned.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries;
  • assess assignment briefs;
  • provide quotations or proposals;
  • determine availability and appropriate field capability;
  • plan, coordinate and perform assignments;
  • communicate with clients and newsroom personnel;
  • manage field deployments;
  • provide photography, video, UAV, field production and related newsgathering services;
  • provide investigative newsgathering support where lawful and appropriate;
  • undertake field verification or assist in locating people or places relevant to legitimate editorial assignments;
  • manage contractors and suppliers;
  • administer accounts, invoicing and payments;
  • maintain operational and business records;
  • meet insurance, workplace, regulatory and legal requirements;
  • maintain the security and operation of our website and systems;
  • investigate misuse or security incidents;
  • protect our legitimate business interests and the interests of our clients; and
  • otherwise operate and improve Matrix News.

We will not use personal information for an unrelated purpose unless authorised or required by law or, where required, with the individual’s consent.

6. Website hosting and technical information

The Matrix News website is operated using third-party hosting, infrastructure and technology service providers.

When you access the website, those providers may process technical information necessary to operate, secure and maintain the website.

This may include:

  • IP address;
  • device and browser information;
  • date and time of access;
  • pages or resources requested;
  • security and diagnostic information; and
  • server or application logs.

Some service providers may process or store information outside Australia.

Matrix News takes reasonable steps appropriate to its circumstances in relation to the selection and use of technology service providers and the handling of personal information.

7. Cookies and analytics

At the date of this Privacy Policy, Matrix News does not intentionally use third-party advertising pixels or behavioural marketing tracking technologies on this website.

The website and its service providers may use cookies, technical information, logs or similar technologies where reasonably necessary to operate, secure and maintain the website.

Matrix News may introduce website analytics in the future to better understand website usage and improve our services.

If we introduce analytics, advertising pixels or other material tracking technologies, we will review and update this Privacy Policy as appropriate.

You can generally control cookies through your browser settings, although disabling some cookies may affect website functionality.

8. Direct marketing

Matrix News may occasionally communicate with clients, prospective clients and business contacts about services that may be relevant to them where permitted by law.

Where applicable, commercial electronic messages will be sent in accordance with Australian law, including requirements relating to consent, identification of the sender and unsubscribe facilities.

You may ask us to stop sending marketing communications at any time.

Operational communications relating to an enquiry, assignment or existing business relationship are not necessarily marketing communications.

9. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • Matrix News personnel working on an assignment;
  • contractors and service providers supporting our operations;
  • website, hosting, email, cloud storage and communications providers;
  • professional advisers, including lawyers, accountants and insurers;
  • clients where relevant and appropriate to an assignment;
  • regulatory authorities, courts or government bodies where required or authorised by law;
  • protect a person, our lawful interests or those of a client where permitted by law; or
  • another party with your consent or where otherwise permitted by law.

Matrix News does not sell personal information.

10. Overseas processing and disclosure

Matrix News uses technology, communications, hosting, cloud and other service providers in operating its business.

Some of these providers may process or store personal information outside Australia, including in the United States and potentially other jurisdictions depending on the infrastructure and services used from time to time.

The countries involved may change as service providers or infrastructure arrangements change.

Where the Australian Privacy Principles apply, Matrix News takes reasonable steps required by law in relation to the disclosure of personal information to overseas recipients.

11. Security

Matrix News takes reasonable steps appropriate to its operations to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

  • access controls;
  • password protection;
  • appropriate communications channels;
  • appropriate technology service providers;
  • limiting access to information according to operational need;
  • information-handling procedures; and
  • review and response processes for security incidents.

No website, electronic communications system or storage environment can be guaranteed to be completely secure.

For that reason, particularly sensitive or confidential assignment information should not be submitted through the general website enquiry form.

12. Data breaches

Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to Matrix News, we will assess suspected eligible data breaches and make notifications required by law.

An eligible data breach may arise where personal information is subject to unauthorised access, unauthorised disclosure or loss in circumstances likely to result in serious harm and remedial action has not removed that risk.

13. Retention of information

We retain personal information for as long as reasonably necessary for:

  • the purpose for which it was collected;
  • performing or administering an assignment;
  • maintaining appropriate business and operational records;
  • accounting and taxation requirements;
  • insurance purposes;
  • resolving disputes;
  • legal and regulatory requirements; or
  • protecting legitimate business interests.

Where personal information is no longer required and there is no lawful reason to retain it, we take reasonable steps to destroy or de-identify it where required by applicable law.

14. Access and correction

You may request access to personal information we hold about you or ask us to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be directed to:

Privacy Officer
Matrix News
info@matrixnews.com.au

We may need to verify your identity before providing access or making a correction.

Applicable law may permit or require us to refuse access in particular circumstances. If this occurs, we will deal with the request in accordance with the legal requirements that apply.

15. Privacy complaints

If you believe Matrix News has mishandled your personal information, please contact:

Privacy Officer
Matrix News
info@matrixnews.com.au

Please provide enough information for us to understand and investigate your concern.

We will review the complaint and respond within a reasonable period.

Where the Privacy Act applies, you may also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

16. Third-party websites and services

Our website may contain links to third-party websites, communications platforms or social media services.

Matrix News does not control the privacy practices of those third parties.

Your use of a third-party service is subject to that provider’s own privacy policy and terms.

17. Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes to:

  • our services;
  • website functionality;
  • technology;
  • hosting arrangements;
  • analytics or tracking practices; or
  • legal and regulatory requirements.

The current version will be published on this website with the date of its latest update.

18. Contact us

For privacy enquiries:

Matrix News
Sydney, New South Wales, Australia
info@matrixnews.com.au